These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website (‘the Website’) and your relationship with the Company.

1. Agreement

By using the Website you agree to be bound by these Terms.

2. Orders

All orders are subject to acceptance and availability. If the goods ordered are not available you will be notified by e-mail. Your order will be cancelled and you will receive a refund.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.

3. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.

4. Return Policy - Physical Products

If you would like to return your unopened products purchased through this website, you can do this within 30 days of receipt and we will refund you at the price you paid for these. We will be unable to refund you any postage paid on your order. Recipient is responsible to return postage costs.

We cannot offer a refund or exchange on any products that have been removed from their original wrapping or show signs that they have been for reasons of safety and hygiene. Until we receive your return to our warehouse, the items and their condition are your responsibility. 

5. Cancellation & Returns Policy - Vouchers

You may cancel your contract for a Live True London service voucher at any time within fourteen (14) days beginning on the day of the purchase (provided that any voucher in relation to a Service has not yet been redeemed or provided that a date that relates to a Service with a specific date has not passed during that time) (the “Cooling Off Period”). Cancellation requests should be sent directly to contact@theltlshop.com with your full name, the voucher you would like to cancel and order number and with “Cancellation” marked in the email subject line.  To meet the cancellation deadline, you must send your communication concerning your wish to cancel the service voucher before the cancellation period has expired. In this case, you will receive a full refund of the price paid for the Service voucher in accordance with our refunds policy. The Cooling Off Period does not apply to certain types of contracts where it has been agreed that the service will be provided on a specific date or within a specific period. Services that will begin, by agreement, before the end of the Cooling Off Period are also excluded.

To cancel your contract for an Offer, you must inform us in writing within the Cooling Off Period. This time period is critical and cannot be extended. In the event that we receive written notice within the Cooling Off Period we shall cancel your purchase of the Service voucher and you must also destroy any associated voucher held electronically or in printed form. This provision does not affect your statutory rights.

6. Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

7. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

8. Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.