TERMS & CONDITIONS

Vouchers valid for 6 months from date of purchase. Exclusionary period of 9th - 22nd December applies to redemption. Sale Vouchers available for purchase by all customers.

Patch Testing

Patch tests are mandatory if you are a new client with us or have not had a colour service with us within the last 6 months.Patch tests must be performed 48 hours before the appointment time. If a client on a confirmed and booked voucher appointment fails to perform a patch test 48 hours before the appointment time then their voucher will be processed as redeemed, non refundable and cannot be rescheduled.

Cancellation

The normal Live True London cancellation policy applies to all vouchers. Appointments may be cancelled no less than 24 hours before the appointment time. Appointments cannot be cancelled less than 24 hours before the set appointment time and any cancellation within the 24 hour period will be deemed as used and redeemed and cannot be rescheduled or refunded.

Additional charges

If you have long or thick hair, you may be charged an additional surcharge at your appointment. This is due to the extra time it will take to complete your service and the extra amount of product required. Any additional surcharges will be discussed with you at the consultation stage of your appointment. Toners not included and charged at an additional £34 each.

Selected Stylists

Vouchers may only be redeemed with selected stylists and are subject to availability.

Consultations

Consultations are available to book free of charge. Please email book@livetruelondon.com to help you book in if you would like a consultation.

Add On Vouchers

Any 'add ons' must be purchased alongside a main service voucher, eg balayage. Customers who purchase this without the offer will be cancelled & refunded. This is valid for one toner or treatment per client. Additional toners and treatments will be charged at full price.