At the moment we are only shipping to the UK.

Please email contact@theltlshop.com with your order number if you would like to return.

If you would like to return your unopened products purchased through this website, you can do this within 30 days of receipt and we will refund you at the price you paid for these. We will be unable to refund you any postage paid on your order. Recipient is responsible to return postage costs.

We cannot offer a refund or exchange on any products that have been removed from their original wrapping or show signs that they have been for reasons of safety and hygiene. Until we receive your return to our warehouse, the items and their condition are your responsibility.

Please allow 1-2 working days for order processing. Once dispatched, your order should arrive within 2-3 working days.

We cannot take responsibility for parcels that are signed for by anyone other than the intended recipient.

We are a team of professional hair stylists with over 10 years of experience in top London salons, and we pick nothing but the best premium hair care products for salon perfect hair at home.

If you would like a subscription, please select this option on the product page. This subscription will arrive monthly, and you will be charged 2 months in advanced.

Please ensure you are purchasing the correct gift card before checking out.

Online gift cards for theltlshop.com are issued via email automatically after check out and can be used immediately.

Gift cards for LIVE TRUE LONDON SALONS are issued with either a physical card or applied to your Live True London account. After purchase, we will reach out to you via email to set up your gift card as desired. Alternatively, email us at contact@livetruelondon.com to redeem.

We currently offer service package vouchers for LIVE TRUE LONDON salons. Once your order is placed, we will contact you to either book in or send you a gift card if this order is a gift. Please keep hold of the email order confirmation until the order is redeemed. Email book@livetruelondon.com with your order number to book in.